By Ernest B. Fondren


Businesses that require several different phone lines to operate their business will often use a PBX or hosted PBX system. This type of structure enables the company to have one primary line and then many extensions can be connected to it. Numerous phone lines won't need to be run into the building using this kind of system. Even with multiple extensions on the same line, there are no busy signals and the different lines to do not interfere with each other. When the customer calls the main line, the call can easily be directed to the correct extension.

A hosted PBX system uses VoIP rather than a standard phone line. Since services using VoIP just need an internet connection and can be accessed from anywhere that has one, many companies prefer this type of system over the traditional version. Companies also like that this kind of phone system is easy to setup and handle because all that is required is a computer and an internet connection.

This kind of service is necessary because it is less difficult for a business to be able to supply one telephone number to their customers. If several different numbers are provided then this can cause a lot of confusion. With just one number, customers can call and then be transferred to the appropriate extension without having to worry about calling the wrong person or department.

With a hosted PBX system, each extension can be given a unique voice mail box for directing missed calls. The person or department that belongs to the extension will then be able to receive messages from missed calls. If there is only one voice mail box for the entire business then there could be a lot of confusion when trying to sort the calls out. With separate mail boxes, individuals can also respond to their own messages quickly.

Businesses that have several departments or employees will need to have several phone lines or extensions to make certain that their primary number is not always tied up. Incorporating hosted PBX into a business' phone system can spare the company money and provide easy accessibility to all employees. Employees can communicate with each other and reply to missed customer calls in a timely fashion when separate business voice mail boxes are included with each extension. Integrating this type of system into a business can improve communication across more or less all aspects of the business.




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