Hosted VoIP and hosted PBX are growing rapidly in popularity and it is mostly because of the cost savings involved and the convenient features available to those who use it. Whether you realize it or not, you have probably used a hosted VoIP system at one time or another. Hosted VoIP and hosted PBX phone systems are no longer rare as call center locations, and macro and micro businesses realize the special benefits involved in switching to a hosted VoIP phone service. Have you ever used Skype? Then you have used a hosted VoIP service. But although Skype was the beginning of the hosted VoIP revolution, it is surely not the end.
When a customer calls a business that is using a hosted VoIP or a hosted PBX phone system, that caller is greeted by a friendly recording called the auto attendant. The auto attendance asks the incoming caller a few questions to determine how the call should be most appropriately directed. After the caller has made their selection as to whom they would like to speak with, the auto attendant feature will transfer the caller to the person or department that they have requested.
If by chance there is no one at that extension, the auto attendance can transfer the caller to a forwarding number. This means that with hosted VoIP, the employee or recipient of the call receive calls at home, another office, on the road or from any remote location so long as they have internet access. This is incredibly convenient for employees that work on the road or do a lot of traveling. It is also very nice for employees that may need to work from home periodically. The auto attendant features available on hosted VoIP are especially nice for the customer however; because the auto attendant of hosted VoIP will get the caller to the person they want to speak with. The auto attendant features are some of the most popular features for people who enjoy the hosted VoIP phone system because it saves so much time for customers and employees alike.
Other features of the hosted VoIP phone system that customers love include the music that they can listen to while they are on hold. Customers of the hosted VoIP phone service also have the option to call at any time of the day and on holidays too. The auto attendant of a hosted VoIP system is always available to answer hosted VoIP and hosted PBX calls and the auto attendant of a hosted VoIP phone service can even answer multiple calls at a time.
Customers of the hosted VoIP phone system may at any time to leave a voice recording to the person they are trying to call and the employee has the option to receive it as a voice message or have it transcribed into text that can be sent directly to their phone or email in-box. New features for hosted VoIP phone systems are being developed all the time and as time passes the hosted VoIP systems are becoming more and more flexible for users. These are only some of the many reasons why people love using a hosted VoIP phone system. If you have questions about what a hosted VoIP phone system can do for your call center location or micro business, you should call a hosted VoIP representative today.
VoIP Phone Features the Employees and Customers Love
When a customer calls a business that is using a hosted VoIP or a hosted PBX phone system, that caller is greeted by a friendly recording called the auto attendant. The auto attendance asks the incoming caller a few questions to determine how the call should be most appropriately directed. After the caller has made their selection as to whom they would like to speak with, the auto attendant feature will transfer the caller to the person or department that they have requested.
If by chance there is no one at that extension, the auto attendance can transfer the caller to a forwarding number. This means that with hosted VoIP, the employee or recipient of the call receive calls at home, another office, on the road or from any remote location so long as they have internet access. This is incredibly convenient for employees that work on the road or do a lot of traveling. It is also very nice for employees that may need to work from home periodically. The auto attendant features available on hosted VoIP are especially nice for the customer however; because the auto attendant of hosted VoIP will get the caller to the person they want to speak with. The auto attendant features are some of the most popular features for people who enjoy the hosted VoIP phone system because it saves so much time for customers and employees alike.
Other features of the hosted VoIP phone system that customers love include the music that they can listen to while they are on hold. Customers of the hosted VoIP phone service also have the option to call at any time of the day and on holidays too. The auto attendant of a hosted VoIP system is always available to answer hosted VoIP and hosted PBX calls and the auto attendant of a hosted VoIP phone service can even answer multiple calls at a time.
Customers of the hosted VoIP phone system may at any time to leave a voice recording to the person they are trying to call and the employee has the option to receive it as a voice message or have it transcribed into text that can be sent directly to their phone or email in-box. New features for hosted VoIP phone systems are being developed all the time and as time passes the hosted VoIP systems are becoming more and more flexible for users. These are only some of the many reasons why people love using a hosted VoIP phone system. If you have questions about what a hosted VoIP phone system can do for your call center location or micro business, you should call a hosted VoIP representative today.
VoIP Phone Features the Employees and Customers Love
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Other features of the hosted VoIP phone system that customers love include the music that they can listen to while they are on hold. Customers of the hosted VoIP phone service also.... Learn more at hosted voip and business phone
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